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OffshoreSMS Docs
  • 📚OffshoreSMS - Official Docs
  • 🤝Introduction
  • 🔑KEY CONCEPTS
    • ⚠️Important Information
      • 🖥️App vs web dashboard
      • 🔄Fleets, Assets and People
      • 👬User accounts & public profiles
  • ⁉️FAQs
    • ❓Troubleshooting
    • 👨‍🔧Adding or removing users to/from your team.
    • Managing administrator's access
    • 🛥️Add or remove crew from your assets
    • 📤Share my SMS with external parties
    • 🛫Exporting/sharing Log Histories
  • ▶️GETTING STARTED
    • Create a free user account and profile
      • 💻Create a free profile from the Web or PC
      • 🥷Create a free profile from the App
    • Set up a new Fleet.
    • Set up a new asset
    • Getting set up on the App
      • 📲Download the app
      • 🥷Create a free profile from the App
      • 🔑Log in as a member
      • Connet to an Asset from the app
    • Using the app
      • Complete the vessel or asset Self Inductions
      • Complete a New Crew Induction
      • View the asset alerts
      • Start using the TRIP feature
      • 📖In-app user guides and support tickets
  • 🏡YOUR FLEET
    • 👥FLEET Team Members
      • Adding new users to your team
      • Removing users from you team
      • 🔑Fleet administrator permissions and notifications
        • Manage other administrator's permissions and access
        • Admin Permissions Matrix
        • Advanced Restricted Admin Permission settings
        • Admin Notification settings
      • 🛥️Adding/removing team members to and from marine assets
      • 📧Fleet Team Messaging
      • 🏷️FLEET Team Member Tags
        • Add and edit the fleet team tags.
        • Assign tags to a user
        • Filter team members by tag
      • 🤗GROUP team members
        • Manage the roles for team members of a GROUP
        • Add and Edit the GROUP team tags
        • Message GROUP team members
    • 🛥️Managing Assets in a Fleet
      • ⛴️Create a new marine asset profile
      • 📂Grouping Assets
        • 🔐Manage admin access to selected groups
      • 🏷️Asset Tags
      • 💲Manage/upgrade subscriptions
      • Delete an asset
    • 📊The Fleet Dashboard
      • Fleet Info & profile
      • Fleet Alerts
      • SMS Health Tracker
      • Asset Activity
      • Fleet activity
      • System and Fleet notices
    • ⚓Fleet Content
      • 🌐Managing the Fleet Library
        • Creating fleet content
        • Revisions, Edits and Version control
        • Changing the Saved order
        • Search, temporarily filter and sort
        • 🏷️Fleet Content Tags
      • 🔁Sharing/Assigning content to assets
    • 🗂️Reporting & Stats
      • 🗂️Creating and Exporting Custom Reports
      • 🔦SMS Audits
    • ⭐Suppliers (Enterprise Feature)
      • Key Information
      • Supplier Organisations
      • Supplier Members
      • Supplier Tags
    • 💵Expense Logs (Enterprise feature)
    • 💲Billing
      • Manage your card details
      • Upgrade or Renew asset subscriptions
      • Enable/Disable auto-renewal
      • View Current and Paid Invoices
      • View your payment history
      • Cancelling a subscription
  • ⛴️ASSET PROFILES
    • ℹ️Important Information
    • 📈Asset Dashboard
      • Asset ToDo (task) Lists
    • ⚙️Information and Settings
      • General Settings and Info
      • Spec sheet
      • Important asset documents
      • Events and Reminders
      • Log Sequences
    • 🧑‍🤝‍🧑Your Team
      • ⛑️Roles, Responsibilities and App Permission settings
      • 📲Assign Asset Roles to your team
      • 🪪Crew Qualifications
      • 📢Management responsibility statements
      • 🛟Drills
        • 🚂Crew Training (Enterprise feature)
      • Crew Inductions
      • Passenger or Visitor Safety Briefings
    • 🛠️Maintenance, Fluids and Inventory
      • 🔧Setting up plant & equipment items
        • Fuel and Other Tanks
        • Plant & Equipment Tags
        • Offline P&E items
      • ⚙️Setting up maintenance schedules
      • View Maintenance History
      • Inventory and Equipment
      • ⚠️Defects and Hazards
        • View the Hazard/Defect register
        • 🆕Create a new Hazard/Defect
        • 👍Update or resolve a Hazard/Defect
      • ☑️Quick Maintenance Checklist
    • 🛟Safety Management System
      • 🏗️Building and managing your SMS content
        • ➡️Outsource the SMS set up
        • ✍️Write your own content.
        • 💡Using OffshoreSMS helper content.
        • 🌏Import content from your fleet library
      • ⚠️Risk Assessments
      • Revisions, Edits and Version control
      • Sharing your SMS with external parties, or printing your SMS.
      • Generate a PDF of individual SMS content items
      • Clone your SMS to other assets in your fleet
    • 🚦Trips, Start ups etc
      • Key Information about Trips
      • Starting a New trip
      • View an active trip
      • Creating a scheduled or upcoming trip (add on feature)
      • Passenger Manifests (add on feature)
        • Public Trip Page
      • View Trip Histories
      • Startup and Shutdown checklists
      • Trip Custom Fields
      • Trip Settings
    • ✍️Custom Forms
      • Key Features and functions
      • Create and Edit a custom form
      • Manage the form Settings
      • Complete a custom form on a web browser
      • Share access to a custom form.
      • Delete a Custom Form
    • Log Histories
    • 📖Operations Manual (Add on feature)
  • General
    • 📭Previous Newsletters
      • December 2023 Updates
      • 2023 MO504 Updates
      • May 2023 Updates
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On this page
  • We're sorry to see you go!
  • Option 1: Delete the asset.
  • Option 2: Let the subscription lapse
  • Option 3: Request a partial refund.
  1. YOUR FLEET
  2. Billing

Cancelling a subscription

How to cancel your asset's OffshoreSMS Subscription.

Last updated 3 months ago

We're sorry to see you go!

Option 1: Delete the asset.

See Delete an asset for more information.

Option 2: Let the subscription lapse

Allow the subscription to expire without renewing. Ensure you do not have the Auto renew option selected. See Enable/Disable auto-renewal for more information

Option 3: Request a partial refund.

Use the menu icon, top right of screen, to access Help and Support, where you can submit a support ticket to request a cancellation and refund for the remainder of your subscription period. Remember to include the asset name.

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