Troubleshooting
Some tips if you find a problem with the platform
Last updated
Some tips if you find a problem with the platform
Last updated
To send us a help query:
From the web dashboard, use the menu icon top right of screen to access Help and Support, then create a new support ticket with your question or query.
You will receive an email response. Make sure to check your junk inbox in case it gets diverted here.
You can make further responses via email, or view all your support ticket correspondence using "My Support History" from the menu options.
Whilst we are making every effort to avoid bugs and glitches, these do occasionally occur.
If you find your system frozen, unable to load, or displaying incorrect information we recommend:
Click on the home icon top right of screen then navigate back the section you were in. This requires the program to reload and should clear any glitches.
If this doesn't work, congratulations, you may have discovered a rare bug!
Use the menu icon, top right of screen, to access Help and Support, where you should report the bug for prompt repair.
This is usually a permission setting, which may be managed by another person in your organisation.
See the Fleet administrator permissions and notifications for more information, or contact the fleet primary administrator.
